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12

13 Things Every Business Needs To Know About Awesome Customer Service

3 comments, 101 views, posted 4:50 pm 10/07/2018 in Business by Eavesy
Eavesy has 465 posts, 351 threads, 108 points, location: Morecambe

Here is a useful infographic for business people that will teach you all about things that you need to know about great customer service. Check out these tips to keep you, your staff and your customers happy.

Extra Points Given by:

Flee (10)

Comments

0
11:56 pm 10/07/2018

Flee

When I worked in support I would remind people of #4 all the time.

#1 is also very important. Sales makes the customer, support retains the customer.

0
11:59 pm 10/07/2018

Flee

#6, a customer I dealt with ended up locating the home address of the president of the company and mailed him a letter complimenting me. Essentially resulted in a promotion for me.

1
12:03 am 11/07/2018

Flee

For anyone that does ISP support, if you get a super angry person, and you're going to power cycle the modem, tell them for the 1min the modem is unplugged they can yell and scream all they want, but when the minute is up they have to stop. Once the minute is up, let them know and ask if they feel better now. They always do. Nevers fails to end with a happy customer.

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